Refund policy

All merchandise purchased is marked as final and is NOT ELIGIBLE for returns and/or refunds. Please note that exchanges/refunds are only available for items that has manufacturing defects. If you have received a defective item, please ensure that the product is unused with no additional damage, and remains in its original packaging with no evidence of service, alteration, wear, fragrance, or blemishes of any kind.

You may contact us at shop.heeden@gmail.com stating your order ID along with photo proof to further the matter. Exchanges and refunds are not allowed for change of mind, wrong size, colour, or quantity.